Best pub crawl
in madrid

Refund Policy
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Last Updated on Aug 01, 2024.

At MADRID CRAWLING®, we are committed to providing you with an unforgettable experience on Madrid’s Ultimate Party Crawl. However, we understand that sometimes plans change. Below is our refund policy to ensure transparency and fairness.

Table of Contents

  1. Full Refunds (Before 48 Hours)
  2. No Refunds (Within 48 Hours)
  3. Payment Recommendations
  4. Exceptions
  5. How to Request a Refund
  6. Changes to the Policy

1. Full Refunds (Before 48 Hours)

If you need to cancel your booking, you can receive a full refund provided the cancellation is made at least 48 hours before the scheduled start time of the pub crawl. To request a refund, please contact us through the Whatsapp or email us at support@madridcrawling.com.

2. No Refunds (Within 48 Hours)

Cancellations made less than 48 hours before the scheduled start time are not eligible for a refund. We make arrangements based on the number of bookings, and last-minute cancellations impact our ability to provide a quality experience for other participants.

3. Payment Recommendations

To offer greater flexibility, we always recommend reserving your spot through our website but paying with cash at the meeting point. This allows you to secure your place without the need for an upfront payment, giving you more freedom to manage any last-minute changes to your plans.

4. Exceptions

In the event of extraordinary circumstances (such as a medical emergency), please reach out to us directly. While we cannot guarantee a refund, we will review your situation on a case-by-case basis.

5. How to Request a Refund

  • Contact Us: Please request your refund by Whatsapp or email us at support@madridcrawling.com.
  • Include Details: Be sure to include your booking reference number, name, and the reason for the cancellation.

Refunds will be processed within 7-10 business days from the date of your cancellation request, depending on your payment method.

6. Changes to the Policy

MADRID CRAWLING® reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page and will apply to all bookings made after the change.

 

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Madrid, Spain

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